Keep your fitness floor moving.
Resources and service pathways for the people responsible for performance after installation.
Service should be clear, practical, and easy to start.
For a service request, include the facility name, equipment model, serial number, issue description, and operating impact. For parts, add the part number or a photo when available.
Common questions.
How do I request service?
Email support@truefitnesstech.com with your facility, equipment model, serial number, issue, and preferred contact details.
What information should I have for parts?
Include the model and serial number, part number if known, quantity required, and shipping location.
How often should commercial equipment be inspected?
Follow the maintenance schedule in the equipment documentation and adjust inspection frequency for traffic, environment, and actual usage.
Can you help with facility planning?
Yes. Share a floor plan, approximate user volume, training goals, and facility type through our planning or contact pages.
Do you support connected equipment?
Yes. Our approach includes member-facing interfaces and practical operator visibility for connected fleets.
Need service or parts?
Send the equipment details and we’ll route the request.